Annual report [Section 13 and 15(d), not S-K Item 405]

SEGMENT DISCLOSURES - Operating Financial Results of Company???s Singular Operating Segment (Details)

v3.26.1
SEGMENT DISCLOSURES - Operating Financial Results of Company’s Singular Operating Segment (Details) - USD ($)
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Segment Reporting Information [Line Items]    
Total revenue $ 285,945,000 $ 286,087,000
Segment Reconciliation [Abstract]    
Cost of revenue 128,012,000 126,161,000
Goodwill impairment 0 65,861,000
Depreciation and amortization 54,891,000 56,218,000
Change in fair value of warrant liabilities to affiliates 2,405,000 (4,040,000)
Loss on sale of assets 1,115,000 0
Interest income (649,000) (1,120,000)
Income tax benefit (1,579,000) (5,937,000)
Foreign exchange 5,000,000.0 (5,200,000)
Net loss (62,976,000) (146,076,000)
Tax credit received 3,378,000 0
Services    
Segment Reporting Information [Line Items]    
Total revenue 227,278,000 234,247,000
Segment Reconciliation [Abstract]    
Cost of revenue 90,262,000 93,663,000
Products    
Segment Reporting Information [Line Items]    
Total revenue 58,667,000 51,840,000
Segment Reconciliation [Abstract]    
Cost of revenue 37,750,000 32,498,000
Reportable Segment    
Segment Reporting Information [Line Items]    
Total revenue 285,945,000 286,087,000
Segment Reconciliation [Abstract]    
Salaries and benefits 74,242,000 91,577,000
Goodwill impairment 0 65,861,000
Depreciation and amortization 54,891,000 56,218,000
Interest expense 53,377,000 52,516,000
Professional services 10,481,000 10,164,000
Facilities and office 8,850,000 8,588,000
Channel partner commissions 7,881,000 7,003,000
License, memberships and subscriptions 7,729,000 8,164,000
Network services 5,860,000 2,464,000
Other selling, general, and administrative expenses 5,480,000 6,906,000
Change in fair value of warrant liabilities to affiliates 2,405,000 (4,040,000)
Loss on sale of assets 1,115,000 0
Interest income (649,000) (1,120,000)
Income tax benefit (1,579,000) (5,937,000)
Foreign exchange (4,997,000) 5,207,000
Other (4,177,000) 2,431,000
Net loss (62,976,000) (146,076,000)
Reportable Segment | Services    
Segment Reporting Information [Line Items]    
Total revenue 227,278,000 234,247,000
Segment Reconciliation [Abstract]    
Cost of revenue 90,262,000 93,663,000
Reportable Segment | Products    
Segment Reporting Information [Line Items]    
Total revenue 58,667,000 51,840,000
Segment Reconciliation [Abstract]    
Cost of revenue $ 37,750,000 $ 32,498,000