Quarterly report [Sections 13 or 15(d)]

SEGMENT DISCLOSURES - Schedule of Operating Financial Results of Company???s Singular Operating Segment (Details)

v3.25.3
SEGMENT DISCLOSURES - Schedule of Operating Financial Results of Company’s Singular Operating Segment (Details) - USD ($)
$ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Segment Reporting Information [Line Items]        
Total revenue $ 68,692 $ 68,920 $ 212,084 $ 212,763
Less: expenses        
Cost of revenue 30,743 30,719 95,675 94,177
Depreciation and amortization 13,700 14,214 41,187 42,243
Goodwill impairment 0 0 0 65,864
Change in fair value of warrant liabilities to affiliates 72 337 (1,924) (6,349)
Loss on sale of assets 0 0 1,115 0
Interest income 159 212 469 887
Income tax benefit (4,589) (412) (1,994) (2,486)
Net loss (12,707) (19,408) (44,493) (120,628)
Reconciliation of profit or loss:        
Tax credit received 0 0 3,378 0
Services        
Segment Reporting Information [Line Items]        
Total revenue 57,068 58,204 168,847 175,162
Less: expenses        
Cost of revenue 22,601 22,951 68,322 69,816
Products        
Segment Reporting Information [Line Items]        
Total revenue 11,624 10,716 43,237 37,601
Less: expenses        
Cost of revenue 8,142 7,768 27,353 24,361
Reportable Segment        
Segment Reporting Information [Line Items]        
Total revenue 68,692 68,920 212,084 212,763
Less: expenses        
Salaries and benefits 17,991 21,721 56,769 69,695
Depreciation and amortization 13,700 14,214 41,187 42,243
Goodwill impairment 0 0 0 65,864
Interest expense 13,541 13,271 39,757 39,236
Professional services 2,930 1,869 7,684 7,325
Facilities and office 2,320 2,145 6,419 6,739
License, Memberships & Subscriptions 1,815 1,921 5,789 6,844
Channel partner commissions 1,524 1,181 7,793 3,858
Network services 1,170 617 4,685 1,446
Selling, general, and administrative expenses 594 1,104 2,813 2,863
Foreign exchange 194 (1,003) (4,812) 1,199
Change in fair value of warrant liabilities to affiliates 72 337 (1,924) (6,349)
Loss on sale of assets 0 0 1,115 0
Interest income (159) (212) (469) (887)
Income tax benefit (4,589) (412) (1,994) (2,486)
Other (447) 856 (3,910) 1,624
Net loss (12,707) (19,408) (44,493) (120,628)
Reconciliation of profit or loss:        
Adjustments and reconciling items 0 0 0 0
Reportable Segment | Services        
Segment Reporting Information [Line Items]        
Total revenue 57,068 58,204 168,847 175,162
Less: expenses        
Cost of revenue 22,601 22,951 68,322 69,816
Reportable Segment | Products        
Segment Reporting Information [Line Items]        
Total revenue 11,624 10,716 43,237 37,601
Less: expenses        
Cost of revenue $ 8,142 $ 7,768 $ 27,353 $ 24,361